SHIPPING RATE

Delivery Times and Costs – Below you will find a breakdown of estimated shipping times and shipping and handling costs. Keep in mind that these time estimates do not include order processing times, nor do they include potential international customs delays. Shipping costs are not included in the prices of our products. Shipping costs are determined by the requested shipping address, shipping method and the value of your order. In some cases, due to the size or weight of the particular item(s) in an order, additional shipping charges may apply. In these circumstances, customers will be notified via email and asked to pay additional shipping and handling charges.

Canada – Canada Post Expedited (Trackable, 2-7 Business Days)
Order Subtotal (CAD)	Cost (CAD)
$1.00 – $99.99	$10
$100.00 – $299.99	$15
$300.00 and above	FREE

United States – FedEx International Economy (Trackable, 2-3 Business Days)
Order Subtotal (CAD)	Cost (CAD)
$1.00 – $99.99	$20
$100.00 – $399.99	$30
$400.00 and above	$40

United States – Canada Post Expresspost (Trackable, 3-7 Business Days)
Order Subtotal (CAD)	Cost (CAD)
$1.00 – $99.99	$15
$100.00 – $399.99	$25
$400.00 and above	FREE

International – FedEx International Economy (Trackable, 2-6 Business Days)
Order Subtotal (CAD)	Cost (CAD)
$1.00 – $399.99	$40
$400.00 and above	$50

Shipping Carrier – All domestic orders are shipped with Canada Post Expedited service. For international orders, we offer both Canada Post (USA ONLY) and FedEx services. For international Canada Post shipments, once your parcel clears customs, it will be handed over to your local shipping carrier for final delivery. Note that more detailed tracking information can often be found by tracing your parcel on the website of your local shipping carrier (i.e. USPS, China Post, UK Post, etc.). For FedEx shipments, FedEx will be handling your parcel from door-to-door.

International Duties and Customs Fees – Note that international orders are shipped Delivery Duty Unpaid (DDU) and you may be charged additional duties and customs fees upon receipt. We have no control over if or how much you will be charged for these fees, and we do not accept responsibility for any additional charges the destination country may impose on you. You will be contacted by your local shipping carrier, or FedEx directly if there are any duties or fees that require payment; however, we advise that you follow the tracking information closely in case there are any updates regarding customs clearance.

Shipping Insurance & Protection – Select Route+ at checkout and your order will be protected from damage, loss*, or theft. In the unfortunate case that your order never comes or is broken upon arrival, you can easily file a claim with Route and receive a replacement or be fully reimbursed for the cost of the items minus applicable taxes and shipping.

*Claims for packages marked “delivered” must be filed after 5 days and before 15 days from the date the package was marked “delivered.” Claims for packages presumed to be lost (where the status is not “delivered”) must be filed after 7 days (20 days for international) and within 30 days from the last checkpoint.