Policies

General Information

Any access or use of Gauluk.com signifies your consent to the following policies, terms and conditions. Prior to taking any legal action or raising any external dispute, please contact us at Gauluk directly and notify us of the nature of your issue with the view of reaching a mutually agreeable solution.

Payments and Charges

We accept all major credit cards ( Visa and MasterCard) in addition to PayPal, Google Pay, Apple Pay. Please note that registration is not required in order to place an order through PayPal Express Checkout. Additionally, note that Apple Pay may be deactivated for particular product releases. 

When an order is placed on Gauluk.com  and payment is confirmed, you will receive an email confirming the order and the billing details. Order acceptance occurs when the funds have been received and the product(s) have been dispatched to you.

Gauluk  reserves the right to amend prices on the website. Despite our endeavour to maintain accurate and correct pricing on the website, there may be mistakes from time to time. If there is a mistake, you will be notified by email before your order is dispatched to you.

Shipping costs are not included in the prices of our products. Shipping costs are determined by the requested shipping address, shipping method and the value of your order. In some cases, due to the size or weight of particular item(s) in an order, additional shipping charges may apply. In these circumstances, customers will be notified via email and asked to pay additional shipping and handling charges.

To request a modification or cancellation to your order, please contact us at email info@gauluk.com as soon as possible. For all other cancellation requests, our online customer service department is available Monday – Friday, 9 AM to 5 PM PST, and Saturday – Sunday/Holidays 12 PM to 5 PM PST.

Once an order is submitted, Gauluk is not responsible for ensuring that it can be modified or cancelled prior to shipment. 

Returns and Exchanges

We ask that all returns be in unworn condition with attached tags and original packaging. Upon inspection and approval, exchange or store credit will be provided for the value of the returned item(s). No refunds.

Returns or exchanges must be completed within 7 days for all in-store purchases. For online orders, a return or exchange must be requested within 7 days of delivery as indicated by the customer’s provided tracking number..Gauluk will not accept any returns sent by post without prior written communication and valid Return Authorization. To request a Return Authorization, please contact us email info@gauluk.com

Gauluk stands behind the quality, workmanship and materials of all our namesake products. If a product ever fails due to a manufacturing or material defect, we will repair the product, without charge, or replace it, at our discretion. This warranty does not cover damage caused by accident, improper care, negligence, normal wear and tear, or the 

All charges incurred as the result of a return or exchange (i.e. shipping, duties and taxes) are the customer’s responsibility. Any missing materials, damage, or other deficiencies will be the customer’s responsibility and a return may be denied or penalized once inspected. Please note that we are unable to facilitate exchanges for returns sent by post or place any items on hold for an exchange. However, once your return is received, you will be notified of your store credit and you may place a substitute order through our webstore at that time. Additional shipping charges may apply to the substitute order.

Gauluk does not assume any responsibility for the loss or damage of returned goods while they are in transit from the customer. It is the customer’s responsibility to ensure that the return item(s) are packaged and delivered intact, unworn and in original purchased condition, and we strongly recommend using an appropriate carrier with a tracking system. If any matters of liability arise, they will be dealt with and settled between the customer and the return shipping company directly.

Price Adjustments and Price Matching

We are unable to provide price adjustments to reflect current discounts or promotions. Time-limited promotions cannot be applied retroactively. Additionally, while we strive to offer competitive pricing, we do not price match other retailers.

Shipping Information

Although we try our best to ensure packages are delivered in a timely manner, shipping times may vary depending on the destination. Once a package is shipped, we have no control over how long it will take to arrive. We also have no control over international customs delays. By placing an order with us, you accept the risk that your package may be delayed during shipment for these reasons.

All domestic orders are shipped with Canada Post Expedited service. For international orders, we offer both Canada Post and FedEx services. For international Canada Post shipments, once your parcel clears customs, it will be handed over to your local shipping carrier for final delivery. Note that more detailed tracking information can often be found by tracing your parcel on the website of your local shipping carrier (i.e. USPS, China Post, UK Post, etc.). For FedEx shipments, FedEx will be handling your parcel from door-to-door. 

Your package may require a signature upon delivery. Should no authorized recipient be available to sign, the shipping company will leave a notice and either attempt delivery at a later time or make the parcel available for collection at a local depot or authorized location. After we have provided a tracking number, it is the customer’s responsibility to follow tracking updates provided by the shipping company and arrange for re-delivery or collection if necessary. 

Lost or Damaged Items

You understand and agree that Gauluk shall not be liable for any direct or indirect damage done by any of the services we provide. Gauluk also does not assume any responsibility for lost packages once we have shipped your order to the requested address. All items are purchased at your own risk. Any issues related to lost packages or damage caused by shipping are to be taken up by you with the shipping company directly. Gauluk will provide you with the tracking number and contact information for the shipping company as needed. Once this information is provided to you, it is your responsibility as the customer to contact and deal with the shipping company.

However, order protection from damage, loss*, or theft can be applied by selecting Route+ at checkout. In the unfortunate case that your order never comes or is broken upon arrival, you can easily file a claim with Route and receive a replacement or be fully reimbursed for the cost of the items minus applicable taxes and shipping.

*Claims for packages marked “delivered” must be filed after 5 days and before 15 days from the date the package was marked “delivered.” Claims for packages presumed to be lost (where the status is not “delivered”) must be filed after 7 days (20 days for international) and within 30 days from the last checkpoint.

Returned to Sender and Unclaimed Packages

In the event that an order is returned to us marked as “Return to Sender,” “Unclaimed” or “Refused,” the customer will be contacted immediately and a postage fee will be applied for the cost of re-shipping. If the customer decides they no longer want to proceed with the order,Gauluk may provide the option for store credit or exchange for the order value less the original shipping costs and any charges incurred to accept the returned package. If the customer cannot be reached,Gauluk reserves the right to return the order, restock the item(s) and provide a store credit for the order value less the original shipping cost and any charges incurred to accept the returned package.

Where returned parcels contain Release Product, discounted items or items that have been in the postal system for so long that they are no longer sellable, and the customer cannot be reached or does not wish to pay re-shipping costs,Gauluk reserves the right to consider these orders abandoned without providing a refund or store credit.

Note that Gauluk is not responsible for the safe retrieval of returned to sender, refused or unclaimed packages.

Change of Address

If a customer asks for a package to be shipped to an address other than the one registered to the credit card used for an order, Gauluk  may request additional information to verify the legitimacy of the order. If these details are not provided,Gauluk reserves the right to only ship to the billing address. Please note that if an order has already been packed and handed over to our shipping team, Gauluk is not responsible for ensuring any modifications to the shipping address. We also are unable to re-route a parcel once it has been shipped.

Cookies and Related Technologies

Gauluk uses cookies, tracking pixels and related technologies. Cookies are small data files that are stored on your device to aid in tracking use of the website and to improve user experience.

Your browser can be set to refuse cookies or delete them after they have been stored by referring to your browser’s help section for instructions. Gauluk will not be held responsible for any function that may not operate after you delete cookies, or any damages (pecuniary or otherwise) arising from those functions not operating or having reduced functionality.

Security

For all orders, Gauluk provides the option of checking out with PayPal, the most trusted internet payment processing company. When checking out with your PayPal account or through PayPal Express Checkout, all personal and credit card information is transmitted through PayPal’s secure connection.

Orders placed with a credit card without the use of PayPal are processed through Shopify Payments. As a payment processor, Shopify meets all 6 requirements of PCI compliance (Payment Card Industry Data Security Standard), and transactions processed through Shopify Payments benefit from increased controls around credit card data and reduced risk of credit card fraud.

If you have questions regarding these policies, terms and conditions, please contact us anytime.